How Can We Help?

Find solutions to common problems and interact with the community.

Welcome to FlowVox Support.

Here you will find helpful information and resources for FlowVox. If you are unable to find what you are looking for, please let us know.

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Known Issues

GA Release 1.1

  • The FreePBX Admin Module is NOT compatible with Elastix. Please do not use it in mixed environments, e.g. Elastix + FreePBX.
  • Prior to upgrading the FlowVox Client application, please remove the application short cut from the Windows OS Desktop. The old shortcut causes a conflict after an upgrade causing an Unknown Publisher warning when launching the FlowVox Client application.
  • At times the chat feature can produce a UI rendering issue. This problem is under investigation and if experienced, please send an email to support@imecominc.com about occurrence and system setup.
  • On Windows based systems, the FlowVox Server shortcut might not work. It is recommended to install and start the FV Server as a Service. If it is not installed as a service and running, the FV Server can be started via the FlowVox Server application icon in the installation directory. Workaround: Install and Run as service or start manually from the installation directory.
  • Always on top option for FlowVox Client interface might not work on platforms with OSX 10.6, Java 1.6. environments.
  • Due to certain files being stored and modified in the FlowVox installation directory a UAC prompt might pop up based on system security settings. As long as the UAC prompt shows Imecom Group, Inc. as a verified publisher of the software trying to run, it is fine to proceed with the operation.
  • The default FlowVox Operator Panel location aligns to the top left of the screen. This position hides the dialer pad if opened. Workaround: Move the FlowVox Operator Panel away from the left edge of the screen to get the dialer pad into the visible screen area.
  • Client login tab action moves between username and password fields only. To access the server IP address field use mouse action click to open server configuration dialog.
  • DTMF not being passed to active call.
  • Conference room status only shows internal connections.
  • Screen switches to line view when removing an extension.