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Find answers to frequently asked questions about FlowVox.

  • What is FlowVox?
  • FlowVox is a Java-based Operator Panel for Asterisk PBX Systems. It’s designed to streamline calling and call flow/management by automating the typical procedures you would perform using a traditional desk phone. FlowVox substantially reduces the time it takes to make and manage calls, and decreases physical interaction with your desk phone.
  • What does FlowVox allow me to do?
  • FlowVox allows you to make and manage calls using your desktop or notebook PC. The FlowVox Operator Console automates the typical procedures you would perform using a traditional desk phone, thus reducing the amount of physical interaction you have with the phone. Some of the main features include:
    • Initiate calls to internal extensions and external parties
    • End calls (hang up)
    • Park calls
    • Retrieve Parked calls
    • Transfer active calls to internal Extensions and Voicemails
    • See your voicemail messages
    • Play voicemails through your PC speakers or your desk phone handset
    • Save voicemail messages to your computer
    • View call logs with redial and call back functionality
    • Sync with your Gmail and Microsoft Outlook contacts
  • What operating systems does FlowVox support?
  • FlowVox can be installed and run on the following operating systems:
    • Windows 8/7/Vista/XP
    • Windows Server 2012/2008/2003
    • Mac OSX (10.7 & 10.8)
    • Ubuntu Linux
  • What version of Asterisk does FlowVox support?
  • FlowVox supports Asterisk 1.8, 10 and 11.
  • What Asterisk distributions does FlowVox support?
  • FlowVox supports the following popular Asterisk distros:
    • FreePBX
    • Elastix
    • PBX in a Flash (PIAF)
    • Trixbox
    • Digium
    • Askozia
    • “Vanilla” Asterisk
    If you presently use a specific Asterisk distribution or Asterisk-based PBX and you would like to use FlowVox, we are more than happy to work with you to test and establish compatibility.

    Please contact Technical Support with details about your distribution.
  • What version of JAVA do I need?
  • FlowVox requires Java Runtime 1.6 or later.
  • How do I make an outbound call?
  • Outbound calls are initiated from the FlowVox Operator Console in several ways.
    1. From My Phones, drag one of your lines to the desired destination object, e.g. an extension, contact, etc.
    2. Drag objects such as extensions, contacts, park slots, etc. to one of the My Phones lines.
    3. From the main FlowVox interface, outbound calls can be initiated using the text field and/or dialer. You may copy/paste or type the recipient phone number into the text field, or use the dialer to enter the recipient number. When finished, click the “Call” button to start the call. When connected, the FlowVox operator console will expand and display the remote party information, call duration, and present additional call controls.
  • How do I call an internal Extension?
  • Calling an Extension using FlowVox can be done in two ways.
    1. From My Phones, drag one of your lines to the desired extension.
    2. Drag the desired extension to one of your My Phones lines.
  • How do I Park a call?
  • Parking an active call using FlowVox can be done in two ways.
    1. When a call is active, the main FlowVox Operator Console will display call controls for the active call. One of these controls is the Park Call option, displayed as a button with an image of a car. Click this button to Park the active call.
    2. From My Phones, drag one of your lines to the desired Park slot.
    3. From Extensions, drag your extent ion to the desired Park slot.
  • How do I retrieve a Parked call?
    1. From the main FlowVox Operator Console, toggle the Parked Calls sub-window by clicking on the Parked Calls button.
    2. Drag the appropriate Parked call to one of your My Phones lines or to your extension.
  • How do I transfer a live call?
  • When a call is active, the main FlowVox Operator Console will display call controls for the active call. One of these controls is the Transfer Call option, displayed as a button with an image of two arrows.
    1. Click this button to open the “Transfer To” window.
    2. From the appropriate tab, select the desired destination and click the “Transfer” button.
  • How do I send a call to Voicemail?
  • When a call is active, the main FlowVox Operator Console will display call controls for the active call. One of these controls is the Transfer Call option, displayed as a button with an image of two arrows.
    1. Click this button to open the “Transfer To” window.
    2. From the appropriate tab, select the desired destination and click the “To Voice Mail” button.
  • How to I listen to my Voicemail messages?
    1. From the main FlowVox Operator Console, toggle the Voicemail sub-window by clicking on the Voicemail button.
    2. Drag any of the voicemail messages to one of your My Phones lines or to your extension. You may also right-click on any of the voicemails and select the desired playback or save option.
  • How to I transfer a call to a Conference Room?
    1. From the main FlowVox Operator Console, toggle the Conference Rooms sub-window by clicking on the Conference Room button.
    2. From the main FlowVox interface, drag the entire active call section to the desired conference room.